Below are answers to some of the most common questions related to account and billing from our partners.
- Where do I find my invoices?
At the start of your billing cycle, depending on the billing frequency you chose, you will receive an copy of your invoice in PDF format via email from firstname.lastname@example.org. This email is sent to the email address provided during sign-up. You can view it, and download it and save it for future reference.
If you want to consult past invoices that you did not download or have in your inbox, please send an email to email@example.com and we will send you the requested copies of your invoices in PDF format.
- When will I be charged?
If you pay by card, depending on the billing frequency you chose during sign-up, you will be charged at different times throughout the year (monthly, quarterly, bi-yearly basis) or only once (yearly). Before charging an invoice, you will have previously received an email from firstname.lastname@example.org regarding said invoice stating the amount and deadline for payment.
- How can I update my payment method?
If you pay by card and want to update an expired card, or simply want to change it, please email us at email@example.com and we will send you a link from which you will be able to insert your new information.
If you pay by card or bank transfer and want to change the payment method, please email us at firstname.lastname@example.org and we will adjust your preferences.
- How can I change my billing frequency?
If you want to change the billing frequency of your plan (monthly, quarterly, bi-yearly, yearly) kindly note there might be a change in the total amount you will be charged as some offers may not apply with a different billing frequency. To check this and change your billing frequency, please email us at email@example.com.
- What should I do if I am VAT-exempt?
If you are located in the European Union, all fees are exclusive of any VAT and you represent that you are registered for VAT purposes in your member state. At our request, you will provide us with a valid VAT registration number for cross border transactions within the EU under which you are registered in your member state. If you do not provide us with a VAT registration number prior to checkout, we will not issue refunds or credits for any VAT that was charged.
- What happens if I cancel or downgrade my subscription?
If you cancel or downgrade a subscription, you will continue to be committed and charged for the duration of the commitment length in your contract, which may differ from your billing frequency. The commitment length is the period of time that you've agreed to use and pay for a subscription; the billing cycle is how often you have agreed to make payments within that time period.
- How can I cancel my subscription?
We are sorry to see you go! The user that signed-up the gallery can cancel an Artland subscription by reaching out to firstname.lastname@example.org. If you have multiple subscriptions and add-ons, you will need to cancel each one individually to fully cancel your account.
You can cancel a subscription any time. However, if you cancel or downgrade a subscription, you will continue to be committed to the platform and charged for the duration of the commitment lenght in your contract, which may differ from your billing frequency. Kindly be aware that subscriptions automatically renew at the end of each term for a further term of 1 year unless written notice of termination is given at least 3 months prior to the end of the relevant term. You can consult this point in section 3.2 of our Terms and Conditions.
- Who should I contact if I have billing-related questions about my account?
If you have specific billing-related questions regarding your Artland account, you can send an us an email directly to email@example.com.